Privacy Policy Statement

Last updated: [19-09-2025]

1. Introduction

Pearl Chauffeur Car Melbourne (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, hold, disclose and protect personal information, and your rights in relation to such data.

2. What personal information we collect

We may collect personal information from you in the course of providing chauffeur/car hire and related services. This may include, but is not limited to:

• Name, address, email address, phone number

• Payment information (e.g. credit card or other payment details)

• Travel details (pickup/drop-off addresses, times, flight numbers, etc.)

• Identification documents if required (e.g. driver’s licence/passport)

• Preferences or special requirements (e.g. child-seat, special assistance)

• Location data where necessary (for pickups, drop-offs)

• Usage data from our website (e.g. IP address, browser type, pages visited)

3. How we collect your personal information

We collect information:

• Directly from you when you make a booking, contact us, fill out a form, or via email/phone/webchat.

• Automatically when you use our website (cookies, tracking technologies).

• From third parties if necessary, for example, payment processors, travel-partners.

4. How we use your personal information

We use your information for purposes including:

• To provide and manage our chauffeur/car hire services (bookings, dispatch, customer service)

• To process payments and billing

• To communicate with you (confirmations, reminders, changes)

• To improve our services and website (including analytics)

• For marketing (if you consent), e.g. offers, news, promotions

• To comply with legal and regulatory obligations

5. Disclosure of your personal information

We may disclose your personal information:

• To service providers who help us deliver services (payment processors, mapping/GPS services, customer support)

• To contractors or partners (e.g. hotels, airports) if involved in delivering part of the service

• Where required or permitted by law (e.g. law enforcement, regulatory authorities)

• With your consent

6. Data storage, security and retention

• We will take reasonable steps to protect your personal information from misuse, loss, unauthorized access or disclosure through appropriate physical, electronic and managerial procedures.

• Data may be stored on secure servers, possibly located in Australia or in other jurisdictions with adequate protections.

• We will retain your personal information only for as long as necessary for the purposes for which it was collected, including legal or reporting requirements.

7. Cookies and automated data collection

• Our website uses cookies and similar tracking technologies to enhance user experience, monitor website usage, and for analytics.

• You may disable cookies via your browser settings, but note: this may limit some functionalities of our website.

8. Your rights

You have rights regarding your personal information, including:

• Access: request access to the personal information we hold about you.

• Correction: request correction if your personal information is inaccurate or out of date.

• Deletion: request deletion, subject to legal or business requirements.

• Opt-out: of marketing communications.

• Withdraw consent: where processing is based on consent.

9. International transfers

If we transfer your personal information outside Australia (for instance to service providers overseas), we will take reasonable steps to ensure that the overseas recipient handles your information in a manner compliant with Australian privacy laws (and our policy).

10. Children

Our services are not directed to children under [18] years. We do not knowingly collect personal information from children under this age without parental or guardian consent.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the “Last updated” date will be revised. Major changes may be notified to you via email or prominently on our site.

12. Contact us

If you have any questions, concerns, or requests in relation to this Privacy Policy or how we manage your personal information, please contact us at:

Pearl Chauffeur Car Melbourne
Address: Melbourne, Australia.
Email: bookings@pearlchauffeurcarmelbourne.com.au
Phone: +61 434 372 256