Booking & Reservations

1. How do I book a chauffeur service?
Booking with Pearl Chauffeur Cars Melbourne is simple. You can book online through our booking form, call us at +61 434 372 256, or email us at bookings@pearlchauffeurcarmelbourne.com.au. Advance bookings are recommended to ensure vehicle availability.

2. Can I request a specific vehicle for my booking?
Yes, you may request a preferred vehicle from our luxury fleet, including sedans, SUVs, and premium models. Vehicle allocation is subject to availability at the time of booking.

3. Will I be notified when my vehicle arrives?
Absolutely. Your chauffeur will notify you via call or text message upon arrival at the pickup location.

4. What are your office hours?
Our services operate 24/7, including public holidays. For bookings and support, our office team is available daily from 7:00 AM to 10:00 PM.

5. Can I set up an account with Pearl Chauffeur Cars?
Yes, we offer corporate and personal accounts for frequent travelers. Account holders enjoy priority bookings, easy invoicing, and tailored services.

Airport Transfers

6. Do you provide airport transfer services?
Yes, we specialize in Melbourne Airport transfers, offering luxury, comfort, and punctuality for both arrivals and departures.

7. How do I meet my chauffeur at Melbourne Airport?
Your chauffeur will be waiting at the designated chauffeur meeting point with a name board. Details will be confirmed at the time of booking.

8. What should I do if my flight is delayed?
There’s no need to worry. We monitor all flights in real-time and adjust pickup times accordingly at no extra charge.

9. If my flight arrives early, will my chauffeur be there?
Yes. Our chauffeurs track your flight, ensuring they are already waiting even if your flight lands ahead of schedule.

10. What happens if my flight details are changed?
If your flight number or schedule changes, simply update us by phone or email. Our team will adjust your booking immediately.

11. Will my chauffeur assist with my luggage?
Yes, our chauffeurs provide full assistance with your luggage, from collection at arrivals to secure loading into your vehicle.

Chauffeurs & Service Standards

12. Are your chauffeurs experienced and trained?
All our chauffeurs are professionally licensed, highly trained, and experienced in providing safe, discreet, and reliable luxury travel.

13. What attire can I expect my chauffeur to wear?
Our chauffeurs maintain a professional dress code, typically in a suit and tie, ensuring a polished and elegant presentation.

14. Will my chauffeur respect my privacy and confidentiality?
Yes. Discretion is a priority at Pearl Chauffeur Cars. Our chauffeurs are trained to respect client privacy and maintain full confidentiality.

15. How safe are your chauffeured cars?
Safety is our top priority. All vehicles are regularly serviced, insured, and fitted with the latest safety features, ensuring a secure journey.

Fleet & Vehicles

16. What types of vehicles are available in your fleet?
Our fleet includes luxury sedans, SUVs, European cars, stretch limousines (On request), and premium models such as Mercedes-Benz, BMW, and Audi.

17. Can I request luxury or premium vehicles for special occasions?
Yes, we provide wedding cars, event transfers, and VIP chauffeur services with high-end luxury vehicles to match your special occasion.

Payments & Policies

18. What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and corporate accounts. Cash payments are also available upon request.

19. Are there any cancellation fees?
Cancellations made within 24 hours of your scheduled booking may incur a cancellation fee. Please refer to our cancellation policy for details.

Service Coverage & Corporate Bookings

20. Is your chauffeur service available outside Melbourne?
Yes, our services extend beyond Melbourne, covering regional Victoria including Geelong, Ballarat, Bendigo, Pakenham, and other nearby areas.

21. Do you offer services for corporate events?
Absolutely. We specialize in corporate chauffeur services, offering luxury transport for meetings, conferences, roadshows, and executive travel.